Refund Policy at Eden Harmony Bath Essentials

Returns, Refunds, and Exchanges

Due to the personal care nature of soap and bath products, we do not accept returns or exchanges on opened, used, handled, or personal care items. Our soap refund policy stipulates that all scoop sales are final. This includes purchases of scoops, scoop live purchases, mystery scoops, grab bags, mystery bags, bundled scoops, and surprise assortment items, which are not eligible for returns and exchanges, refunds, substitutions, or cancellations once purchased.

Since scoops may include surprise, assorted, limited-quantity, discounted, or specially selected items, customers understand that products may vary in scent, color, design, size, packaging, and assortment. By purchasing a scoop, the customer agrees to receive the items selected as part of that scoop purchase.

We may offer a replacement or store credit only if an item arrives damaged, defective, or incorrect due to our error. Any damage claim must be submitted within [insert timeframe, such as 3 days] of delivery with photos of the item, packaging, and shipping label.

Please note that shipping fees are non-refundable unless otherwise required by law or if the issue was caused by our error.